Troubleshooting Tips: How to Prevent & Fix Items Getting Stuck in Your ArtVend 🛠️✨

Using your ArtVend machine should be simple and stress-free, but occasionally items might get stuck during vending. Don’t worry—this common issue is easy to troubleshoot with just a few simple tips and adjustments. Here’s everything you need to know to ensure smooth vending every time!

Why Do Items Get Stuck? 🤔

Your ArtVend relies on a mechanical vending system that uses coils and gravity to deliver items. If an item gets stuck, it’s usually because:

• The product is too lightweight to push through the coil.

• The packaging size or shape isn't ideal.

• The wrong coil size is being used.

Remember: It’s not always a flaw in your machine—it’s just physics doing its thing!

Easy Solutions to Prevent Jams ✅

1. Check Your Packaging Size 📏

• Items should always be slightly bigger than the coils.

• Maximum recommended size: 3.5 inches x 3.5 inches.

• Packaging too small can slip or fail to push forward properly, causing jams.

2. Ensure Correct Coil Sizing 🌀

• Using coils that are too large or too small for your items will cause vending issues.

• Recommended coil sizes:

  • 9mm coils: Perfect for flat items like stickers or small jewelry packs.

  • 16mm coils: Ideal for medium-sized items like enamel pins or tin cases.

  • 26mm coils: Best for larger, thicker items such as pill cases or mirrors.

3. Add a Little Weight ⚖️

• Flat or lightweight items (stickers, temporary tattoos, small jewelry packs) can be tricky. Add a small weight inside the packaging, like:

  • A coin (penny or nickel)

  • Small metal washers

  • Heavy cardstock inserts

This extra weight ensures consistent and reliable vending!

Quick Fix: What to Do if an Item Still Gets Stuck ⚡

If an item is already jammed, here’s how to quickly resolve it:

• Gently shake or rock the machine slightly to free the item (but never too forcefully).

• Open the machine and manually advance the coil if possible.

• Adjust the packaging or add weight before restocking.

Prevent Future Issues: Best Practices 🛡️

• Regularly test new products and packaging before filling your ArtVend.

• Keep a reference list of ideal coil sizes for your products.

• Educate your customers or team members on these tips to maintain optimal performance.

Need More Help? 📚

If you’re still having trouble or want personalized assistance, we're here to help! Reach out directly to troubleshooting@theartvend.com, and we'll guide you step-by-step to ensure your ArtVend experience stays seamless and enjoyable.

Happy vending! 🌟