📦 Shipping & Returns

⏱️ Processing Times

• Orders are processed within 10–14 business days.

• Custom decals begin processing only once we receive your finalized file.

• Pre-orders ship based on the timeline outlined in the listing (may arrive earlier or later).

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🚚 Shipping Information

Free Shipping

• We offer free shipping on all U.S. and Canadian orders over $75.

Rush Orders

• Rush processing is available by request. Please email orders@theartvend.com before purchasing.

• All shipping timelines are estimates. We are not liable for carrier delays once your item is in transit.

Address Accuracy

• It is the customer’s responsibility to enter the correct shipping address.

• Orders shipped to incorrect addresses are not eligible for refunds or replacements.

• We cannot guarantee changes after the order is placed.

International Orders

• Customers outside the U.S., Canada, or Mexico must order through our Etsy shop.

• International customers are responsible for all customs duties, VAT, and import fees.

• We are not liable for delays or losses caused by international carriers.

Address Accuracy

• Customers are responsible for entering the correct shipping address.

• We are not able to guarantee changes after purchase. Orders shipped to incorrect addresses are not eligible for refunds or replacements.

📦 Damaged or Lost Items

• Report any damage within 14 days of delivery using our Damage Report Form HERE.

• We cannot replace or refund damaged goods reported after 14 days.

• If your package is marked as “Delivered” but you haven’t received it, notify us within 5 business days so we can file an investigation.

• We are not responsible for stolen or missing packages after confirmed delivery.

🔁 Returns & Refunds

Return Eligibility

• Returns are accepted within 30 days of delivery.

• Items must be returned in original condition and packaging.

• Custom products, decals, and design services are non-refundable.

• Unauthorized returns or packages missing order info may be rejected or delayed.

Refund Terms

• Refunds apply to product cost only.

• Shipping costs and return label fees are non-refundable, even if shipping was initially free.

• Returns may be subject to a restocking fee of up to 15% if packaging or condition is compromised.

• Returned items must be received by us within 14 days of return approval.

Refund Process

• Once your return is received and inspected, you’ll be notified via email.

• If approved, your refund will be issued to your original payment method.

• It may take several business days to appear on your account.

🔁 Exchanges

• We cover all shipping costs for exchanges due to damage, defects, or order errors on our part.

• All other exchanges are at the customer’s expense and require pre-approval.

🚫 Non-Returnable Items

• Custom or personalized items (decals, designs)

• Items returned without original packaging

• Sale or clearance items

• Gift cards

• Flammable or hazardous materials

📦 Pre-Orders

• By placing a pre-order, you agree that shipment may occur earlier or later than estimated.

• Refunds due to timeline changes will not be granted unless the shipment is more than 60 days late.

• If your shipping address changes, you must contact us immediately.

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💳 Chargebacks

• We reserve the right to dispute chargebacks.

• Customers who file chargebacks without contacting us first may be restricted from future purchases.

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🛡️ 1-Year Warranty

We offer 1 year of limited product protection against manufacturing defects.
This does not cover:

• Accidental damage

• User error or misuse

• Wear and tear

• Cosmetic damage (unless due to manufacturer error)

We provide free replacement parts during the warranty period.
By purchasing an ArtVend machine, you accept responsibility for learning basic maintenance and operation.

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❓ Questions?

Email us anytime at orders@theartvend.com. We're a small team, and we truly appreciate your patience and support.