📦 Shipping & Returns

⏱️ Processing Times

• Orders are processed within 10–14 business days.

• Custom decals begin processing only once we receive your finalized file.

• Pre-orders ship based on the timeline outlined in the listing (may arrive earlier or later).

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🚚 Shipping Information

Our Weekly UPS pickup is scheduled for Thursdays. Please read on about our rush orders if you are in need of your order at a specific date.

Free Shipping

• We offer free shipping on all the lower 48 US States (excluding Alaska and Hawaii)

Rush Orders

• Rush processing is available by request. Please email help@theartvend.com before purchasing.

• All shipping timelines are estimates. We are not liable for carrier delays once your item is in transit. This includes express shipments.

Address Accuracy

• It is the customer’s responsibility to enter the correct shipping address.

• Orders shipped to incorrect addresses are not eligible for refunds or replacements.

• We cannot guarantee changes after the order is placed.

International Orders

• International customers are responsible for all customs duties, VAT, and import fees.

• We are not liable for delays or losses caused by international carriers.

Address Accuracy

• Customers are responsible for entering the correct shipping address.

• We are not able to guarantee changes after purchase. Orders shipped to incorrect addresses are not eligible for refunds or replacements.

📦 Damaged or Lost Items

• Report any damage within 14 days of delivery using our Damage Report Form HERE.

• We cannot replace or refund damaged goods reported after 14 days.

• If your package is marked as “Delivered” but you haven’t received it, notify us within 5 business days so we can file an investigation.

• We are not responsible for stolen or missing packages after confirmed delivery.

• Do NOT throw away packaging until after the claim has been completed. We cannot properly file claims without documentation of the packaging.

🔁 Returns & Refunds

Return Eligibility

• Returns are accepted within 30 days of delivery.

• Items must be returned in original condition and packaging.

• Custom products, decals, and design services are non-refundable.

• Unauthorized returns or packages missing order info may be rejected or delayed.

• If your order has been on hold for 6+ months with no answer to emails, you will be refunded for store credit. 

Refund Terms

• Refunds apply to product cost only.

• Shipping costs and return label fees are non-refundable, even if shipping was initially free.

• Returns may be subject to a restocking fee of up to 15% if packaging or condition is compromised.

• Returned items must be received by us within 14 days of return approval.

Refund Process

• Once your return is received and inspected, you’ll be notified via email.

• If approved, your refund will be issued to your original payment method.

• It may take several business days to appear on your account.
  

🔁 Exchanges

• We cover all shipping costs for exchanges due to damage, defects, or order errors on our part.

• All other exchanges are at the customer’s expense and require pre-approval.

• Due to the increased frequency of fraudulent claims, damaged machines must be received and inspected before replacement machines are shipped. 

🚫 Non-Returnable Items

• Custom or personalized items (decals, designs)

• Items returned without original packaging

• Sale or clearance items

• Gift cards

• Flammable or hazardous materials

📦 Pre-Orders

• By placing a pre-order, you agree that shipment may occur earlier or later than estimated.

• Refunds due to timeline changes will not be granted unless the shipment is more than 60 days late.

• If your shipping address changes, you must contact us immediately.

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💳 Chargebacks

• We reserve the right to dispute chargebacks.

• Customers who file chargebacks without contacting us first may be restricted from future purchases.

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🛡️ 1-Year Warranty

We offer 1 year of limited product protection against manufacturing defects.
This does not cover:

• Accidental damage

• User error or misuse

• Wear and tear

• Cosmetic damage (unless due to manufacturer error)

We provide free replacement parts during the warranty period.
By purchasing an ArtVend machine, you accept responsibility for learning basic maintenance and operation.

AI-Generated Artwork & AI Usage Policy

The ArtVend does not accept AI-generated images, AI-generated references, or AI-assisted artwork for custom decal orders or graphic design services. Our designers will not redraw, repair, clean up, recreate, or “fix” an image that was generated using an AI tool.

Customers may also not upload, submit, alter, reproduce, or process artwork created by The ArtVend or its graphic designers through any AI image generator or AI editing tool.

If we determine that AI-generated material has been submitted as part of an order, or that artwork created by our design team has been uploaded to or processed through an AI tool, the order will be immediately cancelled.

An AI Usage Fee will also be charged to cover administrative time, design time already performed, and/or unauthorized use of our designers’ work.

By purchasing custom design or decal services from The ArtVend, you agree to this policy and confirm that all reference materials and artwork you submit are either your own original work or materials you have permission to use.

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❓ Questions?

Email us anytime at help@theartvend.com. We're a small team, and we truly appreciate your patience and support.