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The ArtVend is Coming Back! Preorder June 4th We Will Be O.O.O 5/28-6/15 for Our Pride Tour!

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Shipping & Returns

📦 Shipping & Returns

⏱️ Processing Times

  • Orders are processed within 10–14 business days.

  • Custom decals begin processing only once we receive your finalized file.

  • Pre-orders ship based on the timeline outlined in the listing (may arrive earlier or later).


🚚 Shipping Information

Free Shipping

  • We offer free shipping on all U.S. and Canadian orders over $75.

Rush Orders

  • Rush processing is available by request. Please email orders@theartvend.com before purchasing.

  • All shipping timelines are estimates. We are not liable for carrier delays once your item is in transit.

Address Accuracy

  • It is the customer’s responsibility to enter the correct shipping address.

  • Orders shipped to incorrect addresses are not eligible for refunds or replacements.

  • We cannot guarantee changes after the order is placed.

International Orders

  • Customers outside the U.S., Canada, or Mexico must order through our Etsy shop.

  • International customers are responsible for all customs duties, VAT, and import fees.

  • We are not liable for delays or losses caused by international carriers.

Address Accuracy

  • Customers are responsible for entering the correct shipping address.

  • We are not able to guarantee changes after purchase. Orders shipped to incorrect addresses are not eligible for refunds or replacements.

📦 Damaged or Lost Items

  • Report any damage within 14 days of delivery using our Damage Report Form HERE.

  • We cannot replace or refund damaged goods reported after 14 days.

  • If your package is marked as “Delivered” but you haven’t received it, notify us within 5 business days so we can file an investigation.

  • We are not responsible for stolen or missing packages after confirmed delivery.

🔁 Returns & Refunds

Return Eligibility

  • Returns are accepted within 30 days of delivery.

  • Items must be returned in original condition and packaging.

  • Custom products, decals, and design services are non-refundable.

  • Unauthorized returns or packages missing order info may be rejected or delayed.

Refund Terms

  • Refunds apply to product cost only.

  • Shipping costs and return label fees are non-refundable, even if shipping was initially free.

  • Returns may be subject to a restocking fee of up to 15% if packaging or condition is compromised.

  • Returned items must be received by us within 14 days of return approval.

Refund Process

  • Once your return is received and inspected, you’ll be notified via email.

  • If approved, your refund will be issued to your original payment method.

  • It may take several business days to appear on your account.

🔁 Exchanges

  • We cover all shipping costs for exchanges due to damage, defects, or order errors on our part.

  • All other exchanges are at the customer’s expense and require pre-approval.

🚫 Non-Returnable Items

  • Custom or personalized items (decals, designs)

  • Items returned without original packaging

  • Sale or clearance items

  • Gift cards

  • Flammable or hazardous materials

📦 Pre-Orders

  • By placing a pre-order, you agree that shipment may occur earlier or later than estimated.

  • Refunds due to timeline changes will not be granted unless the shipment is more than 60 days late.

  • If your shipping address changes, you must contact us immediately.


💳 Chargebacks

  • We reserve the right to dispute chargebacks.

  • Customers who file chargebacks without contacting us first may be restricted from future purchases.


🛡️ 1-Year Warranty

We offer 1 year of limited product protection against manufacturing defects.
This does not cover:

  • Accidental damage

  • User error or misuse

  • Wear and tear

  • Cosmetic damage (unless due to manufacturer error)

We provide free replacement parts during the warranty period.
By purchasing an ArtVend machine, you accept responsibility for learning basic maintenance and operation.


❓ Questions?

Email us anytime at orders@theartvend.com. We're a small team, and we truly appreciate your patience and support.